Guest Experience Platform

WHY GUEST EXPERIENCE MATTERS?

For every 1 customer complaint, there are 26 unhappy customers who remain silent

89%

of Guests are willing to pay more for a great customer experience

Source: LinkedIn

80%

of Guests are willing to pay more for a great customer experience

Source: LinkedIn

73%

of Guests are willing to pay more for a great customer experience

Source: LinkedIn

48%

of Guests are willing to pay more for a great customer experience

Source: LinkedIn

81%

of travelers always or often read reviews before booking their accommodations

Source: Tripadvisor

73%

of travelers always or often read reviews before booking their accommodations

Source: Tripadvisor

70%

of travelers always or often read reviews before booking their accommodations

Source: Tripadvisor

40%

of travelers always or often read reviews before booking their accommodations

Source: Tripadvisor

Contactless Online Check-in

Skip the line:
Delight your Guests with instant access

Replace your Check-in process with a Superior pre-arrival Online Check-in. Collect effortlessly required Guest details, documents and e-signatures to comply with local regulations. Watch your Guests arrive, accessing the property using their e-Keys, freeing up your staff to deliver an exceptional Guest Experience.

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Branded Guest App

Amplify your Brand. Empower your identity

Customize Gea to fit your brand to reinforce your identity, showcase unique offerings, and cultivate brand loyalty through increased visibility and market presence. Efficiently streamline operations, empowering staff to provide seamless Guest experiences. Delight guests with personalized services, in-app communication, and easy access to amenities, elevating satisfaction and fostering positive reviews.

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Guest Communication Hub

Break the language barrier:
Communicate effortlessly with your Guests in their Native language

Manage efficiently all Guest messages, from WhatsApp, Viber, Telegram, SMS, email, etc., from one Communication hub. Use our integrated 2-way translation service for a seamless interaction and effective communication in the Guest’s native language. Enhance Guest Experience with custom automated messages throughout their Guest Journey.

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Upsells & In-House Services

Elevate Revenue and Guest Satisfaction with Thrilling Upgrades, Premium Experiences, and Personalized Deals

Thrill guests by offering them pre-arrival deals to upgrade, personalized in-house services, easy access to amenities, elevating satisfaction and fostering positive reviews.

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Digital Market

Increase your revenue effortlessly, by
monetizing 3rd party local services

Take advantage of Gea’s 3rd party local services. Offer your Guests convenient access to a wide range of curated experiences and activities. Expand your service offerings, boost guest satisfaction, and generate additional revenue streams with Gea’s revenue sharing plan.

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Real-Time Analytics

Real-Time Guest App Analytics for Enhanced Satisfaction, Revenue, and a Competitive Edge

Gain valuable insights and drive success with Real-Time analytics from your branded Guest app. Understand Guest behavior, preferences, and trends, enabling personalized experiences and targeted marketing campaigns. Optimize operations, boost Guest satisfaction, and maximize revenue with data-driven decisions, staying one step ahead of the competition.

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